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WebAug 19, 2016 · Salesforce does this file request initiation from Agents (rather than providing visitors direct option) to ensure that files reach salesforce only with consent of the Agent and avoid unwanted files,spamming by customers. Share Improve this answer Follow answered Jul 2, 2024 at 12:49 Wilson 193 7 Add a comment 0 WebApr 3, 2024 · 1 Answer Sorted by: 2 Yes it can be done similar to standard Live Agent File Transfer feature. You have to add inside element. To enable Transfer Files During a Chat feature please follow this link or Live Agent for Support Agents. Update WebJan 16, 2024 · Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. ... user PepeFloyd suggests that if you are setting any of your values to a unique value that is only used during a live agent chat, then you can also add a workflow rule that fires off of … graph theory programs